Did you know that your HVAC system directly impacts the air quality in your home? When looking for an HVAC contractor to work on your system, it’s important to choose one who cares.
Too often, homeowners are burned by contractors who do a less than stellar job. The good news is that there are local HVAC contractors who provide exceptional service.
Want to know how to spot a bad contractor? Here are some important warning signs to look out for.
Poor Customer Service
When communicating with residential HVAC contractors, you should experience good customer service. It should start when you call in and continue even after the service is complete.
A good contractor will have professional receptionists and expert technicians. When the technician is done their work, they should clean up after themselves. There should be no mess left behind.
Once the work is complete, you should receive a call from the office. This should be a follow up to make sure that you’re satisfied with the service.
If they don’t do this, then it’s a huge warning sign that you’re dealing with a bad HVAC contractor.
They Don’t Fix the Problem
If you call HVAC mechanical contractors to fix issues, you expect that they do it the first time. If they’re making return visits to your home and aren’t fixing the issue at hand, this is a huge warning sign.
It’s important to keep in mind that in some cases, a technician may have to come back a second time to fix the problem. Usually, it can be done on the first visit.
But if your contractor is returning three or four times with no fix, it’s a red flag.
No Communication
Communication is an important part of working with a good HVAC contractor. You should have good communication with the office personnel and the technician.
It’s very important that the technician communicates with you through every step. They should never do anything without your approval and they should always tell you about any issues that they find.
A good HVAC contractor will set themselves apart from a bad one by going the extra mile. They might give you tips and tricks to keep your system running its best. They should never say “your problem is fixed” and then leave without explanation.
If they do, it’s not a good sign.
They Arrive Unprepared
Good HVAC contractors will always arrive with standard tools and parts to get the job done.
If you hire someone that is constantly leaving to pick up parts, then this is a sign that they aren’t a good contractor. Technicians usually know what they need to complete certain jobs.
Though on some occasions, it may be necessary for the technician to leave to get this equipment, especially if it’s a specific part.
If the contractor seems unprepared for the job, they probably are.
Look for the Signs of a Bad HVAC Contractor
With the knowledge of what to look for in an HVAC contractor, you’re prepared to make the right decision. Quality contractors will always provide exceptional service. You’re not just another customer, but someone that they care about helping.
At Sewell Electric & HVAC, we’re happy to provide quality service.
Are you interested in finding out what kind of service a good HVAC contractor in Franklin, TN provides? Call us today to let us show you!
