When your HVAC unit needs to be repaired, you want someone to fix it as soon as possible. This is understandable because it’s hard to live in a house with a broken unit. Most of the time, people get on the phone and whoever can come out the fastest is who ends up with the job. However, it is definitely worth the time to make sure you are hiring a reputable AC repair technician. Here are some tips on how to quickly ensure you hired the right person. After all, your HVAC unit is expensive and hardworking, and you want to make sure it gets fixed correctly.
#1: Is the company licensed and insured?
You might think this is a given. Of course, every HVAC company is insured. Unfortunately, you would be wrong. There are many companies who are not licensed and insured because of a number of reasons. If the company cannot provide this information to you, move on immediately.
#2: Do they arrive in a marked vehicle and professional attire?
Any professional company will have their company name displayed on the vehicle they show up in. Not only is this great advertising to your neighbors, but it also lets you know they are a professional HVAC repair business that is proud of their work. They should also be dressed in uniform or at least neatly dressed. Chances are if they don’t look respectful and professional, they may treat other areas of their business with the same lack of care.
#3: Are they easy to communicate with?
When you talk to someone from the HVAC repair company, you should feel like both you and the technician are on the same page. If they can’t explain clearly to you what is wrong and what you will be paying for, it’s worth it to pay for the initial visit and find someone more reputable.
#4: Do they have experience and industry training?
It’s worth looking into the company’s history for more information about experience and training. How long have they been around? Do you know anyone who has used them? Where were they trained? Most reputable companies have these questions answered on their website and in ads because it’s something to be proud of. If they don’t, these questions are worth finding out. You will want to know if the person working on your expensive unit was trained in a certified school or just trained themselves using Internet videos.
#5: Do they have good reviews from customers?
It used to be that you would have to call or ask around to find out about a company. Nowadays, most HVAC repair companies have easy to find reviews online. Just a few clicks of a mouse, and you can research almost any business. There are many websites devoted to online reviews so make sure to visit several to get the best picture of the company in question. Once you take a few minutes to check out the HVAC repair business and make sure they are the right one, you should have a fixed unit in no time.
